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Delivery Policies
It take 7 Days for us to deliver your ordered merchandize from the time you place the order on our site. We do a quality check on the merchandize and then ship as per your order and destination. Texperts India Pvt Ltd. ensures that the fastest and most efficient dispatch & delivery chain is in place to get your orders to you as swiftly as possible from our warehouse. The goods will be delivered within 3-5 working days from the date of dispatch for all deliveries. On dispatch we will send you a mail giving you the details of the courier service used.
Delivery area
Texperts India Pvt Ltd. delivers within the geographical boundary of India.
Delivery methods
Texperts India Pvt Ltd. delivers your order to you by the industries best logistics companies. You can track your delivery via the My Account / My delivery page.
Cash on delivery
Cash on delivery option is available with us.
Delivery times
The goods will be delivered within 3-5 working days from the date of dispatch for all deliveries. Estimated delivery times are available from the moment you place your order. In the My Account / My delivery section, you can view the dispatch date of your parcel (available once your parcel has left our warehouses) Once your parcel has been dispatched by our Logistics team, an email will automatically be sent to you.
Delivery problems
Despite our best efforts and those of our courier, certain issues can arise before your parcel is delivered. In order to guarantee you seamless service quality, fitzstudio.co promises to do its best to find the causes and resolve the problem in a timely manner.
What should I do if I cannot track my order online?
Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically. You can then follow your parcel’s progress on our website by going to the My Account / My orders / Delivery tracking section. If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order at care@texperts.in or call us at our customer care number +91 22 40777333 or by logging to our logistics partner’s website
What if the courier is unable to leave a card?
If your post-box is inaccessible and our courier was not able to leave a card, we recommend you contact us directly so that we can take matters further and locate your parcel.
What should I do if I receive a damaged parcel?
If when you receive your parcel, you notice that it is damaged you should refuse to accept it. All parcels are guaranteed to be in perfect condition when they are dispatched from our warehouse, complete with security tape that should be visible and intact. Send us an e-mail at care@texperts.in stating that you have refused to accept the damaged parcel within 3 days of receiving the parcel. Please send us the parcel. It should reach us within 7 days. In case we don’t have stock at that point in time we will issue a credit note for the amount paid.
I Have Only Received Part of my Order
Please be aware that your order may be dispatched in separate parcels and on different dates. If you have only received a part of your order, we recommend you visit the delivery tracking page in the My Account / My orders section. If shipment is still ongoing, your missing items will almost certainly be delivered shortly. If the shipment dates have lapsed and you have not received your entire order, please contact us by sending a mail to customer care at care@texperts.in
Return Policy
We take great pride in our reputation for quality and excellent value but in case you are unhappy with the merchandise we offer a flexible and easy return policy.
You are liable to get a full refund of money in case:
- We have shipped a wrong product.
- There is a manufacturing defect.
- The merchandise has been damaged during transit, and we are not able to provide you with a replacement.
- All you need to do is to inform us within 3 days of receiving the parcel by writing into us at care@texperts.in and sending us the image of the concern product, also, couriering us the parcel which needs to reach us within 7 days of informing us.
Condition of Items:
Items must be unused, unworn, unwashed and undamaged. They must be in their original purchase condition, including the original product packaging, manufacturer’s containers, documentation, warranty cards, manuals, and all accessories. Any item that you received with tags attached must be returned with those tags intact. All packaging, including the original manufacturer’s containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi- item pack may not be returned individually. We will send a replacement in case stocks are available or else issue online credits which can be redeemed against future purchases. There will be no cash refunds. The products will be picked up from the address it was delivered to.
No refunds will be given in the following cases:
- Incorrect or outdated delivery address.
- After 2-3 failed delivery attempts by the logistics company.
- Package refused by the recipient.
- Products returned in used or damaged condition.