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For Customers

  • FAQ
  • For Customers

General Query

8
  • How can I contact seller?
  • How can I contact customer care?
  • What is wishlist?
  • I want to buy a product which is out of stock. How can I purchase it?
  • Where can I find terms and conditions for offers and deals on texperts.in?
  • How to find the product which I wish to purchase?
View all 8 articles

Registration & Log in

2
  • How can I register / create my account on texperts.in?
  • How can I login into my texperts.in account?
View all 2 articles

Account Related

10
  • How many addresses can I add to my account?
  • How can I change my password?
  • I have forgotten my password. How can I reset it?
  • How can I rate and review the product I have purchased?
  • Can I rate and review products available on texperts.in other than what I have purchased?
  • Can I change my registered phone number used in texperts.in account?
View all 10 articles

Order Related

13
  • How long will it take to receive my order?
  • How to place order?
  • How will I get to know the updates on my existing / placed order?
  • Where can I see my orders history?
  • Where can I find invoice of my order?
  • What are the different status of order and what do they mean?
View all 13 articles

Shipment Related

9
  • How can I track my order status?
  • How long will it take to receive my order?
  • Who will deliver my order?
  • Are there shipping charges applicable on deliveries of orders?
  • Can I deliver to multiple addresses?
  • My order is not yet delivered. What should I do?
View all 9 articles

Payment Related

7
  • My order payment got failed. How can I pay for the same order?
  • What are the mode of payments available?
  • How long it will take to receive my refund?
  • Payment got debited but my order is not yet confirmed.
  • How to get refund for order which was paid in cash on delivery if I return the order?
  • I haven't received my refund amount yet. Please help!
View all 7 articles

Return & Replacement

4
  • How can I return my product / order?
  • How can I replace my product / order?
  • How long will it take to receive my replacement order?
  • Why am I not able to return my order?
View all 4 articles

Referral & Rewards

9
  • Where can I find my referral code?
  • How can I redeem my credit points?
  • What are credit points?
  • How can I earn credit points?
  • My credit points balance is less than what I earned. Why is it so?
  • Who can I refer with my refferal code?
View all 9 articles

Cancellation

6
  • I want to cancel my order but I am not able to cancel it.
  • How do I cancel my order?
  • What happens when I cancel my order?
  • If I cancel my order, is there any cancellation charge?
  • When will I get refund for my cancelled order.
  • I am unable to cancel my order despite the cancellation option available.
View all 6 articles
  • General Query
    • How can I contact seller?
    • How can I contact customer care?
    • What is wishlist?
    • I want to buy a product which is out of stock. How can I purchase it?
    • Where can I find terms and conditions for offers and deals on texperts.in?
    • How to find the product which I wish to purchase?
    • Can I place my order as a guest user?
    • I am facing technical issues on the website. What should I do?
  • Registration & Log in
    • How can I register / create my account on texperts.in?
    • How can I login into my texperts.in account?
  • Account Related
    • How many addresses can I add to my account?
    • How can I change my password?
    • I have forgotten my password. How can I reset it?
    • How can I rate and review the product I have purchased?
    • Can I rate and review products available on texperts.in other than what I have purchased?
    • Can I change my registered phone number used in texperts.in account?
    • Can I change my registered email id used in texperts.in account?
    • What is billing address and how can I set it?
    • What is Account type?
    • What are my Account category Benefits?
  • Order Related
    • How long will it take to receive my order?
    • How to place order?
    • How will I get to know the updates on my existing / placed order?
    • Where can I see my orders history?
    • Where can I find invoice of my order?
    • What are the different status of order and what do they mean?
    • I have added products to cart without registering on texperts.in or without login into my account on texperts.in. How to place this order?
    • There is an item is missing from my order. Why is it so and what to do?
    • The product that I received is defective / damaged. What should I do?
    • Can I change / delay the delivery date of my order?
    • Can I modify / change the shipping address after the order is placed?
    • I did not receive an invoice for my order. Where can I find it?
    • I am unable to add the promo code for my order. Why is it so?
  • Shipment Related
    • How can I track my order status?
    • How long will it take to receive my order?
    • Who will deliver my order?
    • Are there shipping charges applicable on deliveries of orders?
    • Can I deliver to multiple addresses?
    • My order is not yet delivered. What should I do?
    • When will my order be shipped?
    • Will the delivery be reattempted if I am not available to collect my order?
    • When will the return order be picked up?
  • Payment Related
    • My order payment got failed. How can I pay for the same order?
    • What are the mode of payments available?
    • How long it will take to receive my refund?
    • Payment got debited but my order is not yet confirmed.
    • How to get refund for order which was paid in cash on delivery if I return the order?
    • I haven't received my refund amount yet. Please help!
    • Will I get the shipping charges refunded in case of return?
  • Return & Replacement
    • How can I return my product / order?
    • How can I replace my product / order?
    • How long will it take to receive my replacement order?
    • Why am I not able to return my order?
  • Referral & Rewards
    • Where can I find my referral code?
    • How can I redeem my credit points?
    • What are credit points?
    • How can I earn credit points?
    • My credit points balance is less than what I earned. Why is it so?
    • Who can I refer with my refferal code?
    • I have a coupon code. How and where can I use it?
    • What are the benefits of referring my friend?
    • How to apply referral code?
  • Cancellation
    • I want to cancel my order but I am not able to cancel it.
    • How do I cancel my order?
    • What happens when I cancel my order?
    • If I cancel my order, is there any cancellation charge?
    • When will I get refund for my cancelled order.
    • I am unable to cancel my order despite the cancellation option available.

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  • Formal Trouser
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  • Tshirts
    • V-Neck Tshirt
    • Polo Neck Tshirt
    • Round Neck Tshirt
  • Trackpant
    • Jogger Trackpant
    • Plain Trackpant
  • Shorts
    • Chino Shorts
    • Sports Shorts
    • Boxer Shorts
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