FAQ
For Customers

How can I contact seller?

How can I contact customer care?

What is wishlist?

I want to buy a product which is out of stock. How can I purchase it?

Where can I find terms and conditions for offers and deals on texperts.in?

How to find the product which I wish to purchase?

How can I register / create my account on texperts.in?

How can I login into my texperts.in account?

How many addresses can I add to my account?

How can I change my password?

I have forgotten my password. How can I reset it?

How can I rate and review the product I have purchased?

Can I rate and review products available on texperts.in other than what I have purchased?

Can I change my registered phone number used in texperts.in account?

How long will it take to receive my order?

How to place order?

How will I get to know the updates on my existing / placed order?

Where can I see my orders history?

Where can I find invoice of my order?

What are the different status of order and what do they mean?

How can I track my order status?

How long will it take to receive my order?

Who will deliver my order?

Are there shipping charges applicable on deliveries of orders?

Can I deliver to multiple addresses?

My order is not yet delivered. What should I do?

My order payment got failed. How can I pay for the same order?

What are the mode of payments available?

How long it will take to receive my refund?

Payment got debited but my order is not yet confirmed.

How to get refund for order which was paid in cash on delivery if I return the order?

I haven't received my refund amount yet. Please help!

How can I return my product / order?

How can I replace my product / order?

How long will it take to receive my replacement order?

Why am I not able to return my order?

Where can I find my referral code?

How can I redeem my credit points?

What are credit points?

How can I earn credit points?

My credit points balance is less than what I earned. Why is it so?

Who can I refer with my refferal code?

I want to cancel my order but I am not able to cancel it.

How do I cancel my order?

What happens when I cancel my order?

If I cancel my order, is there any cancellation charge?

When will I get refund for my cancelled order.

I am unable to cancel my order despite the cancellation option available.